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Yes! If you would like to upgrade your ticket, please reach out to anaheiminfo@vidcon.com with your full name and Order ID and we’ll walk you through the process from there. Please note that only the order holder may request an upgrade via email.

The refund fee is only waived for upgrades. In order to upgrade, you must purchase a track above your current ticket type (e.g. Community can be upgraded to Creator, Creator to Industry, etc). Downgrades are not eligible for refunds as our refund deadline has passed as of June 7, 2024 at 12 AM (PT).

PLEASE NOTE:

  • If you enter Meet & Greet Matchmaking or Mentorship Matchmaking while they are open and then upgrade your ticket, your matchmaking entry WILL NOT automatically be transferred to your new ticket and you will need to submit an entry with your new ticket BEFORE matchmaking closes.
  • Any upgrades that happen after matchmaking closes will result in the forfeiture of any meet & greets you received. There is no way to transfer meet & greet sessions to your new ticket.

After the end of the day on June 7, tickets must be upgraded at the Registration Help Desk during the event. In order to request an upgrade on site, please bring your QR Code and some form of identification that proves you are the ticket holder. Please note: It is not possible to upgrade your ticket after your original ticket type has been exchanged for credentials at on-site Registration.

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