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When & Where
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Ticketing & Registration
- Which track is right for me?
- How long are tickets available?
- When is the last day I can cancel my ticket(s)?
- When is the last day I can modify the name on my ticket(s)?
- How do I cancel my ticket(s)?
- How do I modify the name on my ticket(s)?
- Help, I can’t find my confirmation email/tickets!
- Can I upgrade to a different ticket type?
- When/where/how do I pick up my credentials when I arrive?
- What does my ticket give me access to?
- What if I lose my badge/RFID wristband?
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Tixr Account
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Meet & Greets
- How can I meet my favorite creators?
- Is Meet & Greet Matchmaking open yet?
- How do I enter Meet & Greet Matchmaking?
- Will I meet my favorite creator?
- Can I get into the Meet & Greet Hall with my friends?
- I’m a parent/chaperone. Can I give my meet & greets to the kid I’m supervising?
- What do I do when I arrive at VidCon?
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Creator Track Mentorship Series
- What is the Creator Track Mentorship Series?
- How can I attend the Creator Track Mentorship Series?
- How does Creator Track Mentorship Matchmaking work?
- I'm a parent/chaperone. Can I accompany my child to their mentorship session?
- I received a mentorship session. What do I do when I get to VidCon?
- Is there a Buddy System for the Creator Track Mentorship Series?
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Parents & Chaperones
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Rewards
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Hospitality & Travel
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Get Involved
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Accessibility
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More Info
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Merch
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Rules & Policies
Yes! If you would like to upgrade your ticket, please reach out to anaheiminfo@vidcon.com with your full name and Order ID and we’ll walk you through the process from there. Please note that only the order holder may request an upgrade via email.
The refund fee is only waived for upgrades. In order to upgrade, you must purchase a track above your current ticket type (e.g. Community can be upgraded to Creator, Creator to Industry, etc). If you downgrade to a lower track, your previous ticket will incur the standard fees outlined in our Refund Policy.
If you receive a meet & greet or mentorship session via matchmaking and then request a ticket upgrade, please note that your meet & greets and mentorship sessions will not transfer to your new ticket.
After the end of the day on June 1, tickets must be upgraded at the Registration Help Desk during the event. In order to request an upgrade on site, please bring your QR Code and some form of identification that proves you are the ticket holder. Please note: It is not possible to upgrade your ticket after your original ticket type has been exchanged for credentials at on-site Registration.