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When & Where
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Ticketing & Registration
- Which track is right for me?
- I can’t attend VidCon Anaheim in person. Do you offer digital access?
- How can I access the content offered by my On Demand ticket or bundle?
- How long are tickets available?
- When is the last day I can cancel my ticket(s)?
- When is the last day I can modify the name on my ticket(s)?
- How do I cancel my ticket(s)?
- How do I modify the name on my ticket(s)?
- Help, I can’t find my confirmation email/tickets!
- Can I upgrade to a different ticket type?
- When/where/how do I pick up my credentials when I arrive?
- What does my ticket give me access to?
- What if I lose my badge/RFID wristband?
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Tixr Account
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Meet & Greets
- How will I find out which meet & greets I received?
- What do I do when I arrive at VidCon?
- How can I meet my favorite creators?
- Help! How do I log into the matchmaking platform?
- Meet & Greet Session Types
- I’m a parent/chaperone. Can I give my meet & greets to the kid I’m supervising?
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Creator Track Mentorship Series
- What is the Creator Track Mentorship Series?
- How will I find out if I receive a Creator Track Mentorship session?
- Help! How do I log into the matchmaking platform?
- I received a mentorship session. What do I do when I get to VidCon?
- I'm a parent/chaperone. Can I accompany my child to their mentorship session?
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Parents & Chaperones
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Rewards
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Hospitality & Travel
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Get Involved
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Accessibility
- Accessible Seating
- Service Animals
- Wheelchair/Mobility Scooter Rental
- All Gender Bathrooms
- ASL Interpreters/CART Services
- Accessible Registration
- Accessibility Ribbons
- Quiet Room
- Accessible Queueing
- Accessible Parking
- Elevators
- Nursing Mother’s Room
- Other Accessibility Accommodations
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More Info
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Merch
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Rules & Policies
- COVID-19 Health & Safety Guidelines
- What is your Refund Policy?
- How old do I have to be to attend VidCon Anaheim?
- Does VidCon have a Dress Code?
- What is your Code of Conduct?
- Filming at VidCon
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< All Topics
The person who orders the tickets receives an order confirmation email from Tixr that contains the QR Codes and ticket PDFs for each attendee on the order. If someone else ordered your ticket, please be sure to have them either forward the order confirmation to you or download and send you your ticket.
If you are the order holder and you are unable to locate your order confirmation, you can also access all the tickets on your order by logging into your account on our ticketing site in the top right corner.