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When & Where
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Ticketing & Registration
- Which track is right for me?
- I can’t attend VidCon Anaheim in person. Do you offer digital access?
- How can I access the content offered by my On Demand Subscription?
- How long are tickets available?
- When is the last day I can cancel my ticket(s)?
- When is the last day I can modify the name on my ticket(s)?
- How do I cancel my ticket(s)?
- How do I modify the name on my ticket(s)?
- Help, I can’t find my confirmation email/tickets!
- Can I upgrade to a different ticket type?
- What does my ticket give me access to?
- When/where/how do I pick up my credentials when I arrive?
- What if I lose my badge/RFID wristband?
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Tixr Account
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Meet & Greets
- How do I log into the matchmaking platform?
- How can I meet my favorite creators?
- Is Meet & Greet Matchmaking open yet?
- How do I enter Meet & Greet Matchmaking?
- Will I meet my favorite creator?
- Can I get into the Meet & Greet Hall with my friends?
- Meet & Greet Session Types
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Mentorship Series
- What is the Mentorship Series?
- How can I attend the Mentorship Series?
- How do I log into the matchmaking platform?
- How do I enter Mentorship Matchmaking?
- I'm a parent/chaperone. Can I accompany my child to their mentorship session?
- Is there a Buddy System for the Mentorship Series?
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Parents & Chaperones
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Rewards
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Hospitality & Travel
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Get Involved
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Accessibility
- Accessible Seating
- Service Animals
- Wheelchair/Mobility Scooter Rental
- Accessible Registration
- Accessibility Ribbons
- Accessible Parking
- Accessible Queueing
- All Gender Bathrooms
- ASL Interpreters/CART Services
- Elevators
- Nursing Mother’s Room
- Quiet Room
- Other Accessibility Accommodations
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More Info
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Merch
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Rules & Policies
Matchmaking will run from May 8 at 12 PM (PT) through May 22 at 5 PM (PT)! Once matchmaking opens, follow the instructions below to log in:
- Log in to the matchmaking site using the order holder’s email address and the Order ID. If someone else purchased your ticket for you, be sure you get this information from them. Your Order ID can be found in the confirmation email the order holder receives once they make their VidCon ticket purchase.
2. Select your name from the list of ticket holders on the order.
3. Enter the email address you would like us to use to communicate with you about your entry. If you will be linking your meet & greet entry with someone else’s using the Buddy System, don’t forget to provide them with this email address! Please also be sure to check this email often (and check your spam folder) in case we have any changes to announce after you’ve entered.
4. Select Meet & Greet Matchmaking or Mentorship Matchmaking from the Matchmaking Event list (attendees with 4-Day Community Track tickets will only see Meet & Greet Matchmaking).
5. If you have multiple tickets on your order, be sure to double-check that you see your name to the top left. You can toggle between other ticket holders on the order using the User Menu.