-
When & Where
-
Ticketing & Registration
- Which track is right for me?
- Why is there no Creator Track at VidCon Baltimore?
- I can’t attend VidCon Baltimore in person. Do you offer digital access?
- How can I access the content offered by my On Demand Subscription?
- How long are tickets available?
- When is the last day I can cancel my ticket(s)?
- When is the last day I can modify the name on my ticket(s)?
- How do I modify the name on my ticket(s)?
- How do I cancel my ticket(s)?
- Can I upgrade to a different ticket type?
- Help, I can’t find my confirmation email/tickets!
- When/where/how do I pick up my credentials when I arrive?
- What does my ticket give me access to?
- What if I lose my badge/RFID wristband?
- Show All Articles ( 9 ) Collapse Articles
-
Tixr Account
-
Meet & Greets
- How can I meet my favorite creators?
- Is Meet & Greet Matchmaking open yet?
- How do I enter Meet & Greet Matchmaking?
- Can I get into the Meet & Greet Hall with my friends?
- Will I meet my favorite creator?
- I’m a parent/chaperone. Can I give my meet & greets to the kid I’m supervising?
- What do I do when I arrive at VidCon?
- Show All Articles ( 2 ) Collapse Articles
-
Parents & Chaperones
-
Rewards
-
Hospitality, Travel, & Other Activities
-
Get Involved at VidCon
-
Accessibility
- Seating
- Service Animals
- All Gender Bathrooms
- Accessible Registration
- Accessibility Ribbons
- ASL Interpreters/CART Services
- Quiet Room
- Other Accessibility Accommodations
- Show All Articles ( 3 ) Collapse Articles
-
More Info
-
Merch
-
Rules & Policies
Please note that only the purchaser/order holder is able to request a refund or ticket cancellation.
Tickets and Subscriptions
Refunds for all tickets will incur a fee. Order holders will:
Receive a refund of 75% of the ticket price paid if requested prior to July 31 at 11:59 PM (ET);
Receive a refund of 50% of the ticket price paid if requested from August 1 through September 7 at 11:59 PM (ET);
All merchandise must be redeemed on site during the Event; no merchandise will be shipped out prior to or after the Event. If all in-person tickets on an order are canceled, all merchandise on such order will be automatically canceled and refunded.
On Demand Subscriptions are nonrefundable once an access code has been distributed to the purchaser.
All merchandise and ticket purchases are nonrefundable after September 8, 2023 at 12 AM (ET).