What is your Refund Policy?

Please note that only the purchaser/order holder is able to request a refund or ticket cancellation.

Tickets and Subscriptions
Refunds for all tickets will incur a fee. Order holders will:
Receive a refund of 75% of the ticket price paid if requested prior to July 31 at 11:59 PM (ET);
Receive a refund of 50% of the ticket price paid if requested from August 1 through September 7 at 11:59 PM (ET);

All merchandise must be redeemed on site during the Event; no merchandise will be shipped out prior to or after the Event. If all in-person tickets on an order are canceled, all merchandise on such order will be automatically canceled and refunded.

On Demand Subscriptions are nonrefundable once an access code has been distributed to the purchaser.

All merchandise and ticket purchases are nonrefundable after September 8, 2023 at 12 AM (ET).