VidCon's first priority is the safety and health of our attendees, sponsors, speakers, creators, and staff. We are working closely with our production partners and Centro Citibanamex to ensure that VidCon 2021 will be a vibrant, fun, and educational celebration of online video that is safe for everyone. As such, all attendees will be required to abide by our COVID-19 procedures, which may evolve as the situation develops and may include being required to wear face coverings for the duration of the event while on-site, social distancing, and non-invasive temperature checks. Refusal to cooperate with these procedures on-site will result in ejection from the venue without refund.
We will continue to update this page with those protocols as we get closer to the event. VidCon reserves the right to modify and add requirements in its sole discretion. For additional information, please refer to our COVID-19 Policy. Due to the pandemic, VidCon Mexico 2021 tickets are fully refundable in accordance with our Refund Policy.

The health and safety of all those attending any VidCon event is our first priority. As result of the COVID-19 global pandemic, VidCon will:

(1) be implementing health and safety protocols and guidelines ("H&S Guidelines") as required by federal, state or local ordinance, rule, regulation and/or law or as VidCon sees fit, in its sole judgement, from time to time, as necessary, to ensure the health and safety of all attendees, speakers, Featured Creators, sponsors, employees, staff, vendors etc.

H&S Guidelines will be available here and we may, as necessary, update the H&S Guidelines ("COVID Updates") so please check periodically. We may also send COVID Updates to you via email to the email address you provided at ticket purchase.

(2) allow you to receive a refund for tickets purchased after the standard refund policy deadline (September 30, 2021), if we make COVID Updates to the H&S Guidelines after the Standard Refund Date, and if for any reason, you cannot or do not agree to comply with the H&S Guidelines solely provided, that you send VidCon a refund request to within 24 hours of the date of a VidCon COVID Update, if any, made after the Standard Refund Date; and

(3) have the sole and absolute right to eject you from the Event, and have your credentials forfeited without any refund of any kind if you attend the Event but refuse to comply with the H&S Guidelines, as determined by VidCon in its sole discretion.