VidCon São Paulo FAQ

When & Where

• When & where is VidCon São Paulo 2023 taking place?
• What is the schedule for each day at VidCon São Paulo?
• Will there be VidCons in other locations?

Ticketing & Registration

• Where can I buy tickets for VidCon São Paulo?
• Which track is right for me?
• Can’t make it to all days of VidCon? Don’t worry, we have single-day tickets.
• How do I know if I can buy a half entrance ticket?
• How long are tickets available?
• When is the last day I can cancel my order?
• How can I cancel a specific ticket I purchased?
• How do I cancel my ticket(s)?
• Can I modify the name on my ticket(s)?
• Help, I can’t find my confirmation email/tickets!
• Can I exchange my ticket for another VidCon São Paulo ticket type?
• When/where/how do I pick up my credentials when I arrive?
• What does my ticket give me access to?
• What if I lose my badge?
• How can I purchase more than 6 industry tickets?
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Go Dream Account

• Where can I find my VidCon tickets in my Go Dream account?
• How long does an order stay on Go Dream’s shopping cart?
• I created my account using an incorrect email address, how can I update it?
• Help, I forgot my Go Dream password! How can I reset it?
• Help, I need to update or change my information on my Go Dream account. How can I do it?
• I need help to complete my ticket purchase and have questions on the purchase flow.
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Meet & Greets

• How can I find out what meet & greets are happening at VidCon São Paulo?
• Can I already schedule my Meet & Greet session?
• How can I sign up to participate in meet & greets at VidCon São Paulo?
• Como posso agendar minha sessão de Meet & Greet na VidCon São Paulo 2023?
• Will I meet and take a picture with my favorite creator at VidCon São Paulo?
• Can I access the Meet & Greet area with my friends?
• Can I switch Meet & Greet sessions with my friend?
• Can I access the Meet & Greet area with the child/teenager I am accompanying?
• If I cancel my VidCon São Paulo 2023 ticket what happens to the Meet & Greet session I have scheduled?
• Help, the Meet & Greet signup website denied my access.
• How can I cancel or reschedule a meet & greet session?
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Parents & Chaperones

• I’m a parent/chaperone. Can I give my meet & greets to the kid I’m supervising?
• I am a chaperone. Do I need a ticket for VidCon São Paulo?
• Turns out I can’t make it to chaperone last minute, how do I transfer my ticket to another chaperone?
• Can two of us chaperone on different days using the same ticket?
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Travel & Hospitality

• How and where can I find a room?
• How do I get to VidCon São Paulo/My Hotel?
• What else can I do in the area?

Get Involved at VidCon São Paulo

• How can I be a sponsor or exhibitor at VidCon São Paulo?
• How do I apply for a press badge?
• How can I partner with VidCon as a content and/or technology company specialized in social media, influencer marketing and/or research?

Accessibility

• Seating
• Service Animals
• Wheelchair/Mobility Scooter Rental
• Accessible Registration
• Miscellaneous
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More Info

• How can I get more information about VidCon São Paulo?
• Will there be a food court at VidCon São Paulo?

Rules & Policies

• What is your Code of Conduct?
• Does VidCon have a Dress Code?
• How old do I have to be to attend VidCon São Paulo?
• What is your Refund Policy?
• COVID-19 Health & Safety Guidelines
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