Can I exchange my ticket for another VidCon São Paulo ticket type?

If your ticket purchase has already been confirmed, it is not possible to exchange your ticket. If you want to exchange it anyway, you can request the cancellation of your order and then buy your ticket(s) again. Please note that the sale depends on ticket’s availability and that the refund will only be accepted if requested within 7 calendar days after placing the order and 48 hours before the start of the event.