How can I cancel a specific ticket I purchased?

Cancelation requests are only for all the tickets in a purchase order. That means, a specific ticket cannot be canceled. To cancel an order, email atendimento@godream.com.br with the order number, name, CPF, and email of the person who made the order. Please note that ONLY the order holder is able to request a refund. For additional details, please see our Refund Policy.