When & Where
Ticketing & Registration
- Where can I buy tickets for VidCon São Paulo?
- Which track is right for me?
- Can’t make it to all days of VidCon? Don’t worry, we have single-day tickets.
- How do I know if I can buy a half entrance ticket?
- How long are tickets available?
- When is the last day I can cancel my order?
- How can I cancel a specific ticket I purchased?
- Can I modify the name on my ticket(s)?
- How do I cancel my ticket(s)?
- Help, I can’t find my confirmation email/tickets!
- Can I exchange my ticket for another VidCon São Paulo ticket type?
- What does my ticket give me access to?
- When/where/how do I pick up my credentials when I arrive?
- What if I lose my badge?
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Meet & Greets
- How can I find out what meet & greets are happening at VidCon São Paulo?
- How can I sign up to participate in meet & greets at VidCon São Paulo?
- Can I already schedule my Meet & Greet session?
- Will I meet and take a picture with my favorite creator at VidCon São Paulo?
- Can I access the Meet & Greet area with my friends?
- Can I switch Meet & Greet sessions with my friend?
- Can I access the Meet & Greet area with the child/teenager I am accompanying?
- If I cancel my VidCon São Paulo 2023 ticket what happens to the Meet & Greet session I have scheduled?
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Parents & Chaperones
- I am a chaperone. Do I need a ticket for VidCon São Paulo?
- Can two of us chaperone on different days using the same ticket?
- Turns out I can’t make it to chaperone last minute, how do I transfer my ticket to another chaperone?
- I’m a parent/chaperone. Can I give my meet & greets to the kid I’m supervising?
Travel & Hospitality
Rules & Policies
Go Dream Account
- Where can I find my VidCon tickets in my Go Dream account?
- How long does an order stay on Go Dream’s shopping cart?
- I created my account using an incorrect email address, how can I update it?
- Help, I forgot my Go Dream password! How can I reset it?
- Help, I need to update or change my information on my Go Dream account. How can I do it?
- I need help to complete my ticket purchase and have questions on the purchase flow.
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Get Involved at VidCon São Paulo
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Cancelation requests are only for all the tickets in a purchase order. That means, a specific ticket cannot be canceled. To cancel an order, email firstname.lastname@example.org with the order number, name, CPF, and email of the person who made the order. Please note that ONLY the order holder is able to request a refund. For additional details, please see our Refund Policy.