When & Where
Ticketing & Registration
- Can I exchange my ticket for another VidCon São Paulo ticket type?
- Can I modify the name on my ticket(s)?
- Can’t make it to all days of VidCon? Don’t worry, we have single-day tickets.
- Help, I can’t find my confirmation email/tickets!
- How can I cancel a specific ticket I purchased?
- How can I purchase more than 6 industry tickets?
- How do I cancel my ticket(s)?
- How do I know if I can buy a half entrance ticket?
- How long are tickets available?
- What does my ticket give me access to?
- What if I lose my badge?
- When is the last day I can cancel my order?
- When/where/how do I pick up my credentials when I arrive?
- Where can I buy tickets for VidCon São Paulo?
- Which track is right for me?
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Meet & Greets
- Can I access the Meet & Greet area with my friends?
- Can I access the Meet & Greet area with the child/teenager I am accompanying?
- Can I already schedule my Meet & Greet session?
- Can I switch Meet & Greet sessions with my friend?
- How can I find out what meet & greets are happening at VidCon São Paulo?
- How can I sign up to participate in meet & greets at VidCon São Paulo?
- If I cancel my VidCon São Paulo 2023 ticket what happens to the Meet & Greet session I have scheduled?
- Will I meet and take a picture with my favorite creator at VidCon São Paulo?
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Parents & Chaperones
- Can two of us chaperone on different days using the same ticket?
- I am a chaperone. Do I need a ticket for VidCon São Paulo?
- I’m a parent/chaperone. Can I give my meet & greets to the kid I’m supervising?
- Turns out I can’t make it to chaperone last minute, how do I transfer my ticket to another chaperone?
Travel & Hospitality
Rules & Policies
Go Dream Account
- Help, I forgot my Go Dream password! How can I reset it?
- Help, I need to update or change my information on my Go Dream account. How can I do it?
- How long does an order stay on Go Dream’s shopping cart?
- I created my account using an incorrect email address, how can I update it?
- I need help to complete my ticket purchase and have questions on the purchase flow.
- Where can I find my VidCon tickets in my Go Dream account?
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Get Involved at VidCon São Paulo
If you want to buy more than 6 Industry tickets, please follow the steps listed below:
1) Email email@example.com with the following subject “I want to buy more than 6 Industry tickets to VidCon São Paulo” and write down in your email how many tickets you want to buy.
2) Go Dream will send a payment link with a total cost according to the number of tickets + the convenience fee. It is important to note that this link is valid for 48 hours and the payment is confirmed within 72 hours of its expiration.
3) After the purchase is confirmed, Go Dream will send a number of coupon codes according to the number of tickets on your order.
4) The order holder should distribute a coupon code per ticket holder. With this code, each ticket holder needs to register their own ticket on Go Dream´s website to guarantee the exemption of his Industry ticket cost.
If the ticket holders on your order would like to sign up for meet & greets, they can each do so by logging into the Meet & Greet Signup Site once it is available. For more information on meet & greets, see this page.