When & Where
Ticketing & Registration
- Where can I buy tickets for VidCon São Paulo?
- Which track is right for me?
- Can’t make it to all days of VidCon? Don’t worry, we have single-day tickets.
- How do I know if I can buy a half entrance ticket?
- How long are tickets available?
- When is the last day I can cancel my order?
- How can I cancel a specific ticket I purchased?
- Can I modify the name on my ticket(s)?
- How do I cancel my ticket(s)?
- Help, I can’t find my confirmation email/tickets!
- Can I exchange my ticket for another VidCon São Paulo ticket type?
- What does my ticket give me access to?
- When/where/how do I pick up my credentials when I arrive?
- What if I lose my badge?
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Meet & Greets
- How can I find out what meet & greets are happening at VidCon São Paulo?
- How can I sign up to participate in meet & greets at VidCon São Paulo?
- Can I already schedule my Meet & Greet session?
- Will I meet and take a picture with my favorite creator at VidCon São Paulo?
- Can I access the Meet & Greet area with my friends?
- Can I switch Meet & Greet sessions with my friend?
- Can I access the Meet & Greet area with the child/teenager I am accompanying?
- If I cancel my VidCon São Paulo 2023 ticket what happens to the Meet & Greet session I have scheduled?
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Parents & Chaperones
- I am a chaperone. Do I need a ticket for VidCon São Paulo?
- Can two of us chaperone on different days using the same ticket?
- Turns out I can’t make it to chaperone last minute, how do I transfer my ticket to another chaperone?
- I’m a parent/chaperone. Can I give my meet & greets to the kid I’m supervising?
Travel & Hospitality
Rules & Policies
Go Dream Account
- Where can I find my VidCon tickets in my Go Dream account?
- How long does an order stay on Go Dream’s shopping cart?
- I created my account using an incorrect email address, how can I update it?
- Help, I forgot my Go Dream password! How can I reset it?
- Help, I need to update or change my information on my Go Dream account. How can I do it?
- I need help to complete my ticket purchase and have questions on the purchase flow.
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Get Involved at VidCon São Paulo
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If you would like to cancel your ticket order, please reach out to email@example.com with the order number, name, CPF, and email of the person who made the order, which can be found in the order confirmation email or by logging in to your Go Dream account. Please note that ONLY the order holder is able to request a refund. For additional details, please see our Refund Policy.