VidCon Anaheim FAQ

When & Where

• When & where is VidCon Anaheim 2024 taking place?
• Will there be VidCons in other locations?
• What is the schedule for each day at VidCon Anaheim?

Ticketing & Registration

• Which track is right for me?
• I can’t attend VidCon Anaheim in person. Do you offer digital access?
• How can I access the content offered by my On Demand Subscription?
• How long are tickets available?
• When is the last day I can cancel my ticket(s)?
• When is the last day I can modify the name on my ticket(s)?
• How do I cancel my ticket(s)?
• How do I modify the name on my ticket(s)?
• Help, I can’t find my confirmation email/tickets!
• Can I upgrade to a different ticket type?
• What does my ticket give me access to?
• When/where/how do I pick up my credentials when I arrive?
• What if I lose my badge/RFID wristband?
Show More ( 10 ) Collapse Articles

Tixr Account

• Where can I find my VidCon tickets in my Tixr account?
• How can I update the email address on my Tixr account?
• I forgot my Tixr password! How can I reset it?

Meet & Greets

• How can I meet my favorite creators?
• Is Meet & Greet Matchmaking open yet?
• How do I enter Meet & Greet Matchmaking?
• Will I meet my favorite creator?
• Can I get into the Meet & Greet Hall with my friends?
• Meet & Greet Session Types
Show More ( 3 ) Collapse Articles

Mentorship Series

• What is the Mentorship Series?
• How can I attend the Mentorship Series?
• How do I enter Mentorship Matchmaking?
• I'm a parent/chaperone. Can I accompany my child to their mentorship session?
• Is there a Buddy System for the Mentorship Series?
Show More ( 2 ) Collapse Articles

Parents & Chaperones

• I am a chaperone. Do I need a ticket for VidCon Anaheim?
• I can’t make it; how do I transfer my ticket to another chaperone?
• Can two of us chaperone on different days using the same ticket?
• I’m a parent/chaperone. Can I give my meet & greets to the kid I’m supervising?
Show More ( 1 ) Collapse Articles

Rewards

• How do Tixr rewards work?
• How many points is each ticket sale worth?
• How can I find out how many rewards points I have?
• Where can I find my Rewards referral link?
Show More ( 1 ) Collapse Articles

Hospitality & Travel

• How and where can I find a room?
• How do I get to VidCon Anaheim/The Anaheim Convention Center/My Hotel?
• What else can I do in the Anaheim area?
• Where can I find flights and other travel information?
Show More ( 1 ) Collapse Articles

Get Involved

• How can I be a sponsor or exhibitor at VidCon Anaheim?
• How do I apply for a press badge?
• How can I submit a speaker or session for VidCon Anaheim?

Accessibility

• Accessible Seating
• Service Animals
• Wheelchair/Mobility Scooter Rental
• Accessible Registration
• Accessibility Ribbons
• Accessible Parking
• Accessible Queueing
• All Gender Bathrooms
• ASL Interpreters/CART Services
• Elevators
• Nursing Mother’s Room
• Quiet Room
• Other Accessibility Accommodations
Show More ( 10 ) Collapse Articles

More Info

• How can I get more information about VidCon Anaheim?
• Making purchases during the event

Merch

• How/when can I redeem the merch I preordered?
• I forgot to add pre-sale merch to my order. How can I buy it?

Rules & Policies

• What is your Refund Policy?
• Does VidCon have a Dress Code?
• Filming at VidCon
• How old do I have to be to attend VidCon Anaheim?
• What is your Code of Conduct?
Show More ( 2 ) Collapse Articles