VidCon Anaheim FAQ

When & Where

• When & where is VidCon Anaheim 2023 taking place?
• Will there be VidCons in other locations?
• What is the schedule for each day at VidCon Anaheim?

Ticketing & Registration

• Which track is right for me?
• I can’t attend VidCon Anaheim in person. Do you offer digital access?
• How can I access the content offered by my On Demand ticket or bundle?
• How long are tickets available?
• When is the last day I can cancel my ticket(s)?
• When is the last day I can modify the name on my ticket(s)?
• How do I cancel my ticket(s)?
• How do I modify the name on my ticket(s)?
• Help, I can’t find my confirmation email/tickets!
• Can I upgrade to a different ticket type?
• When/where/how do I pick up my credentials when I arrive?
• What does my ticket give me access to?
• What if I lose my badge/RFID wristband?
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Tixr Account

• Where can I find my VidCon tickets in my Tixr account?
• How can I update the email address on my Tixr account?
• I forgot my Tixr password! How can I reset it?

Meet & Greets

• How will I find out which meet & greets I received?
• What do I do when I arrive at VidCon?
• How can I meet my favorite creators?
• Help! How do I log into the matchmaking platform?
• Meet & Greet Session Types
• I’m a parent/chaperone. Can I give my meet & greets to the kid I’m supervising?
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Creator Track Mentorship Series

• What is the Creator Track Mentorship Series?
• How will I find out if I receive a Creator Track Mentorship session?
• Help! How do I log into the matchmaking platform?
• I received a mentorship session. What do I do when I get to VidCon?
• I'm a parent/chaperone. Can I accompany my child to their mentorship session?
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Parents & Chaperones

• I’m a parent/chaperone. Can I give my meet & greets to the kid I’m supervising?
• I am a chaperone. Do I need a ticket for VidCon Anaheim?
• I can’t make it; how do I transfer my ticket to another chaperone?
• Can two of us chaperone on different days using the same ticket?
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Rewards

• How do Tixr rewards work?
• How many points is each ticket sale worth?
• How can I find out how many rewards points I have?
• Where can I find my Rewards referral link?
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Hospitality & Travel

• How and where can I find a room?
• How do I get to VidCon Anaheim/The Anaheim Convention Center/My Hotel?
• Where can I find flights and other travel information?
• What else can I do in the Anaheim area?
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Get Involved

• How can I be a sponsor or exhibitor at VidCon Anaheim?
• How do I apply for a press badge?

Accessibility

• Accessible Seating
• Service Animals
• Wheelchair/Mobility Scooter Rental
• All Gender Bathrooms
• ASL Interpreters/CART Services
• Accessible Registration
• Accessibility Ribbons
• Quiet Room
• Accessible Queueing
• Other Accessibility Accommodations
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More Info

• Making purchases during the event
• How can I get more information about VidCon Anaheim?

Merch

• How/when can I redeem the merch I preordered?

Rules & Policies

• COVID-19 Health & Safety Guidelines
• What is your Refund Policy?
• How old do I have to be to attend VidCon Anaheim?
• Does VidCon have a Dress Code?
• What is your Code of Conduct?
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