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When & Where
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Ticketing & Registration
- Which track is right for me?
- How long are tickets available?
- How do I cancel my ticket(s)?
- How do I modify the name on my ticket(s)?
- Help, I can’t find my confirmation email/tickets!
- Can I upgrade to a different ticket type?
- When/where/how do I pick up my credentials when I arrive?
- What does my ticket give me access to?
- What if I lose my badge/NFC wristband?
- How can I purchase the Intro to Creator Track add-on?
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Meet & Greets
- How can I meet my favorite creators?
- Is Meet & Greet Matchmaking open yet?
- How do I enter Meet & Greet Matchmaking?
- Will I meet my favorite creator?
- Can I get into the Meet & Greet Hall with my friends? (Buddy System)
- I am a parent/chaperone. Can I enter the Meet & Greet Hall with the kid I am supervising?
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Get Involved at VidCon Mexico
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More Info
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Rules & Policies
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If you are a chaperone (18 years or older) of a child and want to accompany them in the Meet & Greet Hall for their meet & greets, you will be permitted to enter as long as you have purchased a VidCon ticket. You will not actually be able to participate in the session unless you also entered matchmaking and received the same one.