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When & Where
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Ticketing & Registration
- Which track is right for me?
- How long are tickets available?
- How do I cancel my ticket(s)?
- How do I modify the name on my ticket(s)?
- Help, I can’t find my confirmation email/tickets!
- Can I upgrade to a different ticket type?
- When/where/how do I pick up my credentials when I arrive?
- What does my ticket give me access to?
- What if I lose my badge/NFC wristband?
- How can I purchase the Intro to Creator Track add-on?
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Meet & Greets
- How can I meet my favorite creators?
- Is Meet & Greet Matchmaking open yet?
- How do I enter Meet & Greet Matchmaking?
- Will I meet my favorite creator?
- Can I get into the Meet & Greet Hall with my friends? (Buddy System)
- I am a parent/chaperone. Can I enter the Meet & Greet Hall with the kid I am supervising?
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Get Involved at VidCon Mexico
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More Info
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Rules & Policies
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All VidCon Mexico 2024 tickets are nonrefundable.
Should VidCon Mexico 2024 be canceled, attendees will be notified and all purchases will be automatically refunded in full. Refunds can only be issued to the original card used for purchase. If refunds are issued due to a cancelation, it is up to you to reach out to your bank if your card information has changed since you purchased your tickets.