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Yes! If you would like to upgrade your ticket, please reach out to mexicoinfo@vidcon.com with your full name and ID de Compra and we’ll walk you through the process from there. Please note that only the order holder may request an upgrade via email. 

After the end of the day on August 1, tickets must be upgraded at the Registration Help Desk during the event. In order to request an upgrade on site, please bring your QR Code and some form of identification that proves you are the ticket holder. Please note: It is not possible to upgrade your ticket after your original ticket type has been exchanged for credentials at on-site Registration.

If you enter Meet & Greet Matchmaking, please note that your meet & greets will not be transferred to your new ticket type if you upgrade. Any sessions you received will be forfeited.